Terms of Service

Thanks for using our products and services (“Services”). The Services are provided by 10 Forward Media, LLC d/b/a Reiff Valliant & Co. Digital Studios (“RVCDS”).

By using our Services, you are agreeing to these terms. Please read them carefully.

Acceptance

It is not necessary for any recipient, user, customer, or client ("Client") of our Services to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote or estimate, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that the client has read and accepted our terms and conditions.

Estimates & Billing

Estimates are valid for 7 days and are non-binding.

Unless otherwise specified, a non-refundable deposit is required up front before beginning any work as a retainer for our services, and the remaining balance, if any, will be due upon completion of the project.

Websites, files, assets, and other deliverables will be transferred to client once final payment is received.

Estimates are based on the information provided at the time of quoting and may be subject to change if additional work is required.

Changes requested beyond the original scope of the project will be charged at our hourly rate. Additionally, the client will reimburse RVCDS for any additional expenses of production not included in the original estimate. 

Stock assets (such as photography, videos, etc.) may be purchased and costs will be billed to the client if agreed. Otherwise, the client will be required to obtain the photography through their own means.

Payment is due upon invoicing. RVCDS accepts Visa, Mastercard, American Express, & Discover. Paypal and ACH/Domestic Wire accepted upon request. Unpaid balances beyond 15 days will attract a percentage based late payment fee of 3% per month.

Services

Quoted delivery dates may change due to unforeseen circumstances, delays in client response times or excessive design changes, etc.

Our time-frame quote is only an estimate and is not guaranteed. 

Websites, code, and other deliverables are designed to work with current technologies and browser versions. If future unforeseeable changes to technology or browsers cause website errors, RVCDS can repair these quoted at our standard hourly rate.

Hourly billed services include but are not limited to: consulting, troubleshooting, design, programming, production, general help and web/app development.

Logo/Branding consists of the unique design of a mark and/or name for the entity.

Corporate Identity consists of the digital design of a business card, letterhead, and envelope.

All materials required for the production of the project that are not included in the agreed project scope will be provided by the client. These may include copy, photographs, digital media, logos and other graphics. Copy provided will be proofread and edited. RVCDS is not responsible for proofreading and editing of materials provided by the client, unless it was otherwise agreed upon as part of the project scope. 

Ownership of the designs and development ‘code’ remain property of RVCDS until such time as all monies are received.

RVCDS retains the right to use any designs for self promotional purposes.

Every website will display "Website by Reiff Valliant & Co." in the footer with a link to our website. This can be removed upon request for a small fee.

Work that is refused by the client, or remains unpaid, will remain property of RVCDS and cannot be used in whole or in part by the client. 

RVCDS will not be responsible for any damage, loss or liability the client or any third party may suffer. This includes loss of revenue, profits or data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by RVCDS or otherwise.

Either party may terminate our contract without cause upon thirty (30) days written notification to the other party. We may terminate this agreement immediately upon the refusal to, or inability to perform under the contract or a breach of the contract. On termination of the contract, the client's obligation to pay RVCDS, except for services already accrued or incurred, will forthwith cease and terminate.

Completion

In the quote provided for a project, we provide the estimated time it will take to be completed. This time frame may be longer if the client fails to provide content or feedback in a timely fashion. Projects will be added to production schedule in the order retainer fees were received.

Our time-frame quote is only an estimate and is not guaranteed. 

Project delays due to unresponsive clients will be considered to be in a “dormant” status. If a project remains dormant for a period longer than 6 months, we will require any and all remaining project fees to be 100% paid in full before the project may be reactivated and/or rescheduled. If a project remains dormant for a period longer than 12 months, the project will be considered canceled by the client, and any deposits paid will remain non-refundable. At the sole discretion of RVCDS, the client may retain a credit in the amount of any monies or deposits made to be applied towards future services with RVCDS, which would remain valid for one calendar year.

We only warrant work from RVCDS, not third party providers. This includes hosting companies, domain services, email services, and third party plugins. 

The purchaser is deemed to have read and accepted these terms and conditions on receipt of payment.

These Terms and Conditions supersede all previous representations, contracts, understandings or agreements, unless specifically agreed otherwise by both Parties, in writing.

RVCDS reserves the right to revise these terms and conditions at any time.